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yg23571369if7j
Participant
December 14, 2023
Answered

Team plan expired, no local save file

  • December 14, 2023
  • 3 replies
  • 527 views

我购买的团队计划已过期，并且我没有将文件保存在本地，如何将文件恢复到云存储中，续订订阅可以解决此问题吗？所有的工作都消失了。

    This topic has been closed for replies.
    Correct answer SuJoshi

    @yg23571369if7j You need an active subscription with cloud storage to access the files that you saved to the cloud. 

    Renewing the contract or getting a new license should fix your issue.

    3 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    December 19, 2023

    You should act fast, because after a while, Adobe will delete the cloud data.

    ABAMBO | Hard- and Software Engineer | Photographer
    S
    Community Manager
    SuJoshiCommunity ManagerCorrect answer
    Community Manager
    December 19, 2023

    @yg23571369if7j You need an active subscription with cloud storage to access the files that you saved to the cloud. 

    Renewing the contract or getting a new license should fix your issue.

    Y
    yg23571369if7jAuthor
    Participant
    December 14, 2023

    The team plan I purchased expired and I don't have the files saved locally, how do I get the files back on the cloud storage, and will renewing my subscription fix it? All the work is gone.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    December 14, 2023

    @yg23571369if7j 

     

    I've moved your post from Using the Community (for questions about the forums) to Enterprise and Teams for you. 

     

    Jane

    Y
    yg23571369if7jAuthor
    Participant
    December 15, 2023

    thanks

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