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Annamoon
Annamoon
Participant
March 28, 2026
Answered

Teams License showing "Expired" locally despite being active in Adobe Account (Windows)

  • March 28, 2026
  • 3 replies
  • 72 views

Hi everyone,

I’m having a persistent licensing issue with my Adobe Creative Cloud Apps (Photoshop/Illustrator) on Windows. I am a user in a Teams/Enterprise subscription (not the admin).

The Problem: After I changed the installation language from German to English in the CC App, Photoshop and Illustrator started showing "License Expired" or "Trial Expired" upon launch. However, when I check my account online, it correctly shows "Active - All Apps" under my Business/Company Profile.

Current State:

  • In the CC Desktop App, the "Home" tab shows "Open" for Photoshop, but the "Apps" tab shows "Install".

  • When I launch Photoshop as Admin, the user icon (top right) appears and shows my Company Profile, but the "License Expired" banner remains.

  • I am 100% sure I am logging in with the "Company/School Account" option.

What I have already tried (without success):

  1. Logged out and back in multiple times.

  2. Deleted the OOBE, AAMUpdater, and OperatingConfigs folders in AppData/ProgramData.

  3. Cleared all Adobe-related entries in the Windows Credential Manager.

  4. Checked the Hosts file (no Adobe blocks found).

  5. Cleared SLCache and SLStore contents.

  6. Reinstalled the CC Desktop App and Photoshop.

Since my online account shows the license as active and assigned to my ID, it seems to be a local synchronization or token issue that I can't resolve with standard methods.

Does anyone have an idea how to force a license refresh for a Teams account without having Admin rights to the console?

Thanks in advance for your help!

    Correct answer Anshul_Nautiyal

    Hi ​@Annamoon 

    Thanks for the update.

    Since you’ve already tried all major troubleshooting steps, including the Cleaner Tool, account reassignment, and even testing with a new user profile on the same machine, the next logical step would be to check whether the issue is device-specific.

    Could you please try signing in and launching the apps on a different machine (if available)? This will help confirm whether the issue is tied to the current device or related to the account/licensing itself.

    If the issue does not occur on another machine, it would indicate a system-level issue on the current device. If it persists across devices, then I would recommend opening a new support case so the team can investigate this further from the backend.

     

    Regards,
    ^AN

    3 replies

    A
    Community Manager
    Anshul_NautiyalCommunity ManagerCorrect answer
    Community Manager
    March 30, 2026

    Hi ​@Annamoon 

    Thanks for the update.

    Since you’ve already tried all major troubleshooting steps, including the Cleaner Tool, account reassignment, and even testing with a new user profile on the same machine, the next logical step would be to check whether the issue is device-specific.

    Could you please try signing in and launching the apps on a different machine (if available)? This will help confirm whether the issue is tied to the current device or related to the account/licensing itself.

    If the issue does not occur on another machine, it would indicate a system-level issue on the current device. If it persists across devices, then I would recommend opening a new support case so the team can investigate this further from the backend.

     

    Regards,
    ^AN

      A
      Community Manager
      Anshul_NautiyalCommunity Manager
      Community Manager
      March 30, 2026

      Hi ​@Annamoon 

      Thanks for reaching out.

      Based on your description, it appears that although your license is active in your Adobe account, the desktop applications are not properly syncing business (Teams) profile locally. This is usually caused by cached credentials or the apps defaulting to a personal profile instead of the company profile, especially after changes like switching the installation language.

      Since the issue is only occurring on the desktop apps, I recommend resetting the local licensing and identity data and signing in again with the correct profile. Please sign out of the Creative Cloud Desktop app, then close it completely and end all Adobe-related processes from Task Manager (such as Adobe Desktop Service, CCXProcess, CoreSync, and Adobe IPC Broker). After that, delete the OOBE folders from both Local and Roaming AppData, as well as from Program Files (x86)\Common Files\Adobe, and also clear temporary Adobe files from the Temp folder. Additionally, delete the SLCache and SLStore folders from Common Files\Adobe and remove all Adobe-related entries from Windows Credential Manager. You can also refer to the following document for detailed steps:

      https://adobe.ly/4s7Un2X

      Once this is done, it is recommended to run the Adobe Creative Cloud Cleaner Tool to remove any remaining licensing components, and then reinstall the Creative Cloud Desktop application.

      Check this doc: https://adobe.ly/416wzkS

      After reinstalling, launch Creative Cloud and sign in again using your company account, making sure to explicitly select the Company/School profile if prompted. Then install or open Photoshop/Illustrator directly from the Creative Cloud app to force a fresh license sync.

      Hope this helps. Let us know if you need further assistance.
      Regards,
      ^AN

      Annamoon
      AnnamoonAuthor
      Participant
      March 30, 2026

      Even a live chat with Adobe and remote control of my computer didn’t helped. He did the same steps like I did. 

      A
      Community Manager
      Anshul_NautiyalCommunity Manager
      Community Manager
      March 30, 2026

      Hi ​@Annamoon 

      Thanks for letting us know. As you’ve already contacted the support team and some troubleshooting has been performed, I recommend replying to the existing support email to inform them that the issue still persists so they can continue the investigation. In the meantime, I also suggest running the Adobe Creative Cloud Cleaner Tool once to ensure any remaining corrupted licensing or cache components are fully removed.

       

      Regards,

      ^AN

      Annamoon
      AnnamoonAuthor
      Participant
      March 30, 2026

      Thanks for your answers, I did the cleaner tool on friday and the support did it too. I also added a new user to the computer but there still the same problem. I think I have to reinstall the entire computer next week. The support knows that its not fixed, they said, when my expire countdown is over and the problem still exists then I should contact them again. We also tried removing my account from teams and adding it again. Still the same. 

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