Terrible tech support - they are ending tasks

Forum|Forum|7 years ago
June 21, 2018
4 replies
561 views

Hello, I have no clue what wrong is with this tech-chat support today. Last case number ADB-2601663-C8D3 ended as expected. They are told me to wait 1-2 minutes, and I was awaiting. After few minutes chat ended. I have tried few times but still this same. I can't make a report - this is so expecting, because its Adobe - but more important is I still need a solution for my problem.

Problem: I have installed Adobe Cloud and I have licensed it on Macbook but license is not visible. I know what to do things like that. Last time when we got a problem with license, tech support was connecting and performing a script file. What can I do? We are still running on trial.

This topic has been closed for replies.

Correct answer alisterblack

Thanks but the old email address doesn't exist either in reality nor in

Adobe. Somehow the account has been obliterated when I changed the email,

and nobody at Adobe can tell me where the money is still going. They just

keep telling me that the ID doesn't exist. Not at all helpful.

Cheers.

Jeanette & Noel Mockford

146 Henty Drive,

Redbank Plains,

4301, Australia.

The above issue is now resolved.

Ozkiwi

Participant

A big thank you to Alister Black for his effort. I freely admit that I had made a stupid mistake with my Password Manager, however, Alister was the one that persisted and found out where my account was.

Thanks, Adobe and I hope you have more like Alister on your team.

Cheers mate,

Noel Mockford

Australia

A

Anonymous

Support is nonexistent at Adobe. I have had an account since 2008 and now that I've changed my Email address I am apparently trialling my photography Account. There non English speaking Chat person informs me that there is no record of my account even though I can quote all my payment dates and reference numbers. Idiots. I am almost at the stage of chucking it and using ON1 alone. they are better in many ways I find but am used to PS. and LR.

alisterblack

Inspiring

Hi Mocky45

The problem here may be that you are signing in using your new email address, but your Adobe ID is still under your old email address. You can fix this in your account. Change email address associated with your Adobe ID

A

Anonymous

Thanks but the old email address doesn't exist either in reality nor in

Adobe. Somehow the account has been obliterated when I changed the email,

and nobody at Adobe can tell me where the money is still going. They just

keep telling me that the ID doesn't exist. Not at all helpful.

Cheers.

Jeanette & Noel Mockford

146 Henty Drive,

Redbank Plains,

4301, Australia.

Jeffrey_A_Wright

Legend

Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.

Andrew, I am sorry but I am only showing deactivated Creative Cloud memberships under the e-mail address which you used to log case ADB-2601663-C8D3 and post to this public discussion forum.

You will need to work with your Creative Cloud for Team plan admin if you wish to be included in your organizations Creative Cloud for Team membership. They will either need to deploy the CC applications and licensing files, to the computer or add the e-mail address you are using, to the membership so that you have the capability to install the software yourself.