texture

Hi @default22595759nlbiwm,

Thanks for reaching out. After checking, I am unable to see any active licenses associated with the Adobe ID you used to post this query. It sounds like you are experiencing issues assigning Adobe Substance 3D Texture licenses due to account login conflicts. Please confirm if this is the issue you need assistance with.

Here are a few steps that may help resolve this:

• Verify that the Substance 3D Texture license is correctly assigned in the Adobe Admin Console. Additionally, ensure that the user selects the correct profile when prompted by the profile chooser. You can refer to this guide for more details: Manage Adobe Profiles.

• If the user is required to log in with a different account, check whether their primary account already has an Adobe license. If multiple accounts are in use (for example, one for Creative Cloud and another for Substance 3D), switching accounts or consolidating licenses under a single login may help.

Hope this helps. Let me know if you need further assistance.

do you have a teams or enterprise subscription?

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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