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Participant
February 9, 2018
Answered

The Bootstrapper Process return code is (21)

  • February 9, 2018
  • 5 replies
  • 3245 views

02/09/18 12:56:46:797 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3168 | Build Version - 1.13.0.59

02/09/18 12:56:46:797 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3168 | Logging Level verbosity Set  to 4

02/09/18 12:56:47:452 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3168 | Successfully fetched the optionXML content from MSI database ...

02/09/18 12:56:48:404 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3168 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...

02/09/18 12:56:48:404 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3168 | The install language for Acrobat (APRO18.0) from the fallback map (en_US)

02/09/18 12:56:48:404 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3168 | Bootstrapper launch location is :: I:\Acrobat\Build\ASU\Set-up.dat

02/09/18 12:56:50:432 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3168 | Build Version - 1.13.0.59

02/09/18 12:56:50:432 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3168 | Logging Level verbosity Set  to 4

02/09/18 12:56:50:432 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3168 | The Bootstrapper Process return code is (21).Stopping the installation process.

This topic has been closed for replies.
Correct answer Steve Cordero

Having a look at this KB "Installation error codes and solutions", it says:

21

Exit code: 21 Payloads version is not supported by installed version of RIBS.

Use the latest version of the installer.

You may want to use this KB document to download the latest version of the Creative Cloud desktop app:

Download Creative Cloud desktop app

5 replies

Steve CorderoCorrect answer
Adobe Employee
February 9, 2018

Having a look at this KB "Installation error codes and solutions", it says:

21

Exit code: 21 Payloads version is not supported by installed version of RIBS.

Use the latest version of the installer.

You may want to use this KB document to download the latest version of the Creative Cloud desktop app:

Download Creative Cloud desktop app

Participant
February 9, 2018

The link I used was from their email. I will give this a shot. Thanks for the help.

kglad
Community Expert
Community Expert
February 9, 2018

is this an enterprise acrobat installation question?

Participant
February 9, 2018

kglad, Education

kglad
Community Expert
Community Expert
February 9, 2018