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October 16, 2017
Answered

The Bootstrapper Process return code is (21).Stopping the installation process.

  • October 16, 2017
  • 2 replies
  • 2451 views

This is a new install on one of 90 lab computers with identical images and preps for install. All 89 of the other computers successfully installed.

10/16/17 15:18:07:680 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | Build Version - 1.13.0.59

10/16/17 15:18:07:680 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | Logging Level verbosity Set  to 4

10/16/17 15:18:07:700 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | Successfully fetched the optionXML content from MSI database ...

10/16/17 15:18:07:717 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...

10/16/17 15:18:07:720 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | The install language for Acrobat (APRO17.0) from the fallback map (en_US)

10/16/17 15:18:07:721 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | Bootstrapper launch location is :: C:\Win7\Build\ASU\Set-up.dat

10/16/17 15:18:08:807 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | Build Version - 1.13.0.59

10/16/17 15:18:08:807 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | Logging Level verbosity Set  to 4

10/16/17 15:18:08:807 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | The Bootstrapper Process return code is (21).Stopping the installation process.

Thank you in advance for any help with this. I have already looked at all the forums and KB's.

Ron

    This topic has been closed for replies.
    Correct answer rpandita

    Hi Ron,

    Can you make sure you have used the latest version of Packager -

    https://ccmdls.adobe.com/AdobeProducts/KCCP/1/win32/CCPLauncher.exe

    https://ccmdls.adobe.com/AdobeProducts/KCCP/1/osx10/CCPLauncher.dmg

    Can you also share the logs using Log Collector Tool

    ~Rohit

    2 replies

    rpandita
    rpanditaCorrect answer
    Inspiring
    October 17, 2017

    Hi Ron,

    Can you make sure you have used the latest version of Packager -

    https://ccmdls.adobe.com/AdobeProducts/KCCP/1/win32/CCPLauncher.exe

    https://ccmdls.adobe.com/AdobeProducts/KCCP/1/osx10/CCPLauncher.dmg

    Can you also share the logs using Log Collector Tool

    ~Rohit

    kglad
    Community Expert
    Community Expert
    October 16, 2017