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louisel51921171
Participant
October 6, 2016
Answered

The Installation Failed

  • October 6, 2016
  • 1 reply
  • 628 views

Hi I created a download file for the package to install Creative Cloud on my  iMac, but it does;t take very long for it to bring up a large yellow warning triangle and the message "the installation failed".

There is no error code, please can you let me know what I can do to fix this please?

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Marthab20851463 if you have a valid membership then you may be facing connection errors preventing the membership from authorizing on your computer.  For details on how to resolve connection errors see Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications​. 

    If you have any questions regarding the steps in this document you are welcome to update this discussion.

    1 reply

    alisterblack
    alisterblack
    Inspiring
    October 7, 2016

    Hi,

    Can you clarify the steps you are taking? Have you built a package for deployment with Creative Cloud Packager? Or are you downloading the Creative Cloud Desktop App from the Adobe website?

    What is the version of the OS you are installing onto? Do you have admin rights?

    M
    marthab20851463
    Participant
    October 14, 2016

    Hi Jeff!

    I did build the package for deployment - and installed it. I don’t understand why I only have “Download trial” available for all the apps. OR why I

    I have macOS Sierra Version 10.12.

    Here’s what I have...

    Is there a way I can use this on both my iMac and my MacBookPro? That’s what I need to do...

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    October 21, 2016

    Marthab20851463 if you have a valid membership then you may be facing connection errors preventing the membership from authorizing on your computer.  For details on how to resolve connection errors see Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications​. 

    If you have any questions regarding the steps in this document you are welcome to update this discussion.

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