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Participant
August 27, 2021
Question

The new admin console is ruining Adobe in my Company

  • August 27, 2021
  • 1 reply
  • 786 views

I've never had so much trouble with an adobe update before. This new admin console is horrible. All my users are confused because it takes them to a personal account when they need to be in the teams account. or some users end up in their teams account but all their files are gone because adobe put them in their personal account. They are licensed the software they need but the adobe screens keep asking them to purchase plans, and not just in their personal account either. Everywhere. I even logged in as them and it took 30 minutes of trying to get it to download adobe cloud without asking me to buy a plan. 

 

I need my users to not have ANY ACCESS TO A PERSONAL ACCOUNT USING THEIR WORK EMAIL ADDRESS. They should have one and only one account and ALL FILES  need to be in that account. Everything they do using their work account belongs to the company. none of it is owned by the employee. I want all the files moved back into my teams environment and the personal account option turned off so users are no longer confused. i have wasted hours on this over the past week.  Please ADOBE give me back control over adobe in my company.  We are going to loose thousands of hours of assets because we no longer have possession of our files.  

 

I've been an adobe customer since Illustrator 1.0 and i normally love adobe. But this update is unforgivable.  Really makes me wonder if the $25,000 a year we spend is worth it anymore.

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1 reply

Participant
September 2, 2021

Hi,
I have the same problem on one of the computers which considers the account to be a personal ID and not a business ID.
So I can't add business licenses to this account.
Today the company pays for licenses that it cannot use. And employees can't use the software.
Is it possible to have someone on the phone urgently in French? Thank you.

Participant
September 2, 2021

Is it possible to add an organization name to a personal ID?

Community Manager
September 2, 2021

If you are the contract owner then the account will be added in the console as Adobe ID.

 

This help document might give you more in-depth details about the Business ID: https://helpx.adobe.com/enterprise/kb/introducing-adobe-profiles.html#multiple-business