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J
jose_mariaf4528170
Participant
August 11, 2015
Question

The option save is disabled from Acrobat Reader and acrobat Pro DC. I cannot use it, now

  • August 11, 2015
  • 2 replies
  • 1345 views

Hi

I i have lost the option save to use it from my app. And i have not changed anything. I only use the option save as but "save" is disabled from anywhere of my Acrobat workarea

Could  somebody explain me what can be happening to my app Acrobat reader and Acrobat pro DC version? and if you know the solution , could you guide me to fix it? Please . Thanks

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2 replies

A
Anonymous
August 11, 2015

Hi ,

Could you please tell the OS you are working on?

Ideally the save option is disabled from Reader DC.

If we talk regarding Acrobat DC ,you could try and repair Acrobat if you are on windows and then see if that helps.

If save does not work for you ,you could use save as ,as both have the same functionality however save as would give you a dialog box to modify the name and location of the PDF.

Are you able to save the PDF by using the keyboard shortcut?

Try rebooting your machine as well .

Regards

Sukrit Dhingra

    J
    jose_mariaf4528170Author
    Participant
    August 12, 2015

    Hi,

    First thank you for your so soon answer.

    The OS on that i am working on, it is Windows 7 Enterprice.

    The apps are the Acrobat reader DC and Acrobat Pro DC.

    The repair option was the first step but nothing. I did not have an improving.

    And you have reason. I saw that they was this functionality for both versions,  it was being showing like  disabled until i made changes. Then i saw this option as enabled for both apps.

    I have checked its permission of document but it was not  showing  neither blocking or  without permissions or something like denied.

    and finally, i asked to my colleagues to have one verification of GPOs of our servers. But all right, there was not anything running on its GPOs

    I did a test from other computer and with different documents and same situation. I saw that it is running ok. False alarm. Thank you

    But thank you very much Sukrit.

    Regards Juan Carlos

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