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Participating Frequently
September 29, 2020
Answered

There HAS to be a better way to update Creative Cloud program

  • September 29, 2020
  • 12 replies
  • 1826 views

Per Adobe support, the Remote Update program DOES NOT update the Creative Cloud program.  The only way to update this is for the users to have local admin rights (we are a school and NOT giving STUDENTS admin rights let alone normal adult users) or create a package every couple of days and push it out.

 

Are you kidding me right now?  Are we serious?  Adobe is supposed to be a leader (and they charge like it) and this is what we get? Come on.

This topic has been closed for replies.
Correct answer SuJoshi

I have checked that when making the packages but the Creative Cloud program still errors when non admins try and update it.  Not other programs like Photoshop but the main CC program.


It's the admin responsibility to manage or update apps if they are not giving students/users admin rights. Unfortunately, there is no other option available to update the creative cloud desktop app apart from creating the update package or update it manually using admin rights.

12 replies

kglad
Community Expert
Community Expert
September 29, 2020

do you have an enterprise subscription?

Participating Frequently
September 30, 2020

I think so yes.  I can log into a console to create packages and such. We are a school so I am not sure if its similar but slightly different.

Community Manager
September 30, 2020

You can check the release notes on how frequently Adobe releases the update and according to that, you can decide whether you would be able to deploy a blank updated package: https://helpx.adobe.com/in/creative-cloud/release-note/cc-release-notes.html