there is no disk error

Forum|Forum|9 years ago
November 26, 2016
10 replies
1371 views

I just installed Adobe Acrobat DC after a fresh installation of Windows 10 Professional 64bit.

Upon re-booting I get the following error:

There is no disk in the drive. Please insert a disk into the drive \Device\HarddiskVolume14

I click continue and then get the same error for Volumes 11, 12 and 13 also

I checked Disk Manager and I do not have those volumes

My though is that they are the volumes for USB and/or card readers.

I know how to suppress the error in the registry but that does not take care of the problem.

Thank you in advance.

Sal

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alisterblack

Inspiring

Microsoft note a very similar issue if the default C drive is changed to a removable drive.

https://support.microsoft.com/en-ie/kb/330137

L

letti001Author

Participating Frequently

I came across that Microsoft answer but it did not help. The disks that are reading as the errors upon boot do not show in disk manager

I should mention now however, that I have not seen the error upon multiple re-boots. I am not sure if there was an update in Windows or Adobe that remedied the problem.

I will keep testing

kglad

Community Expert

do you have a subscription or purchased acrobat dc?

L

letti001Author

Participating Frequently

I have a site license.

kglad

Community Expert

is that an education or enterprise license?

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