This account is not authorized to access a synchronization path.

Question

I would like to register with my company profile in Ipad Illustrator. But every time I try this the following error message comes up:

"This account is not authorized to access a synchronization path. Log in with another account."

What is the problem, can anybody help me? Is my device limit reached?
Best KK

Kevin Stohlmeyer · Accepted Answer

Hi @Klaus5D90 you'll need to assign a plan to include CC storage:

https://helpx.adobe.com/enterprise/using/manage-product-profiles.html

https://helpx.adobe.com/enterprise/using/enable-disable-services.html

Core Creative Cloud Services

Certain services are not displayed in the Adobe Admin Console, are core to the product function, and are always on with a plan that includes storage. Core services are not configurable. The following is a list of the core services:

File Syncing
Sync Settings
Collaboration
Storage
Creative Cloud Libraries
Color CC

You should be able to contact Support via your Admin Console to have them help you setup your first profile.

Kevin Stohlmeyer · Answer

Hi @Klaus5D90 your company Admin has not enabled Cloud Storage so it cannot establish a sync.Contact your admin and have them enable cloud storage in order to use the mobile apps.

Core Creative Cloud Services

Core Creative Cloud Services

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