this software can't be installed on this computer

Forum|Forum|5 years ago
January 12, 2021
4 replies
5044 views

Recieved rencetly some brand new imacs and macbooks. They are the m1 processor.

I tried to create a new creative cloud shared license package.

When i unzip on the test machine, and try and run it, i get "this software can't be installed on this computer" with the only option being close.

Is there a way to see the log to see what the actual error is? is this a known issue? osx version is 11.0.1 which is what came with the machine. photoshop etc, version is 2021 (22.1.1)

need either a log file or some explanation whats going on here....

This topic has been closed for replies.

Correct answer Nikhil R Gupta

Hello,

Could you try the steps in the below article nad check if this helps.

https://helpx.adobe.com/enterprise/kb/deploy-packages-to-arm-devices.html

Thanks,

Nikhil Gupta

T

Tf_Ideas9451

Participant

Hey i am facing the same issue the one you faced..can you please connect me on instagram and help me with it please please mann..i am really helpless now (my ig handle - @id4rsh )

Bani Verma

Legend

Hi there,

I completely understand how frustrating it can be when things don't go as planned. You mentioned experiencing a similar issue, so to better assist you, could you please share the error message you encountered when installing the apps?

I checked the Adobe ID (email) you used to post here, but I couldn't find any subscription registered under it. If you have another Adobe ID where your subscription might be registered, please share that with me in a personal message. To know how to send a personal message, please see: https://adobe.ly/49RKZsx

I'll be happy to help.

Thanks,

^BS

D

defaulttdl9corbptj7

Participant

I have the same issue here, but the links provided do not work. Please advise

M

m1wasnottestedAuthor

Inspiring

cant seem to edit the previous post, but i also installed rosetta with the following command, didnt help.

/usr/sbin/softwareupdate --install-rosetta --agree-to-license

Nikhil R GuptaCorrect answer

Legend

Hello,

Could you try the steps in the below article nad check if this helps.

https://helpx.adobe.com/enterprise/kb/deploy-packages-to-arm-devices.html

Thanks,

Nikhil Gupta

M

m1wasnottestedAuthor

Inspiring

Yeah after i modified the packages with the zip file i was able to install fine on 11.0.1 version of osx.

The package worked fine on the 10.15 version of osx as well without the modification. So its for sure an OS problem not related to the hardware. I downgraded a machine to 10.15 just to test it.

thanks for the help that did resolve it.