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sarah15493126
Participant
Mar 16, 2020 12:32 AM UTC
Question

Time Frame for Approval for or Students & Teachers in campuses impacted by COVID-19

I submitted the form for our campus to have the free Adobe CC due to the impact of COVID-19.  I submitted the form on Friday (3/13) and have not received notification of approval or it being enabled.  We started ALL ONLINE classes today - what is the timeframe for having this approved/enabled.  When I submitted it, it stated it could take up to 7 days..  Is this correct?

 

 

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2 replies

Bani Verma
Bani Verma
Legend
Apr 3, 2020 10:25 AM UTC

Hi there,

 

I just wanted to check if your students and teachers are successfully enabled and have access now?

 

Let us know if you have any queries.

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    Adobe Employee
    Vikrant_Rai
    Adobe Employee
    Mar 16, 2020 4:21 AM UTC

    We're trying to get this turned around as soon as possible and teams are working to get everyone enabled as quickly as possible. We'll let you know once your request has been successfully processed.

     

    In the meatime, you can complete the task of adding users to the Admin Console. However, hold-off from notifying the users as they won't have licenses right away as they will see Try or Buy options right now. If users have already installed the apps, they'll need to sign out and sign back in after the confirmation.

     

    Hope this helps. Let us know if you have any further questions.

     

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