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Participant
January 25, 2022
Answered

to cancel subscription

  • January 25, 2022
  • 1 reply
  • 798 views

Hello team,

I need to cancel my subscription and the system does not allow it........

I used trial version and was not able to cancel subscription.  

Can you please look at it?

Radim

This topic has been closed for replies.
Correct answer Abambo

Only if you have a Teams subscription:

Do you have a teams trial? You should be able to cancel via the admin console: https://adminconsole.adobe.com/. If that is not possible, contact your reseller or contact Adobe support: https://adminconsole.adobe.com/support.

 

Only if you have an individual subscription:

If you have an individual trial, you can self cancel. Look here for more information: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

 

If you can't self-cancel, you should contact Adobe customer care: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
February 9, 2022

Only if you have a Teams subscription:

Do you have a teams trial? You should be able to cancel via the admin console: https://adminconsole.adobe.com/. If that is not possible, contact your reseller or contact Adobe support: https://adminconsole.adobe.com/support.

 

Only if you have an individual subscription:

If you have an individual trial, you can self cancel. Look here for more information: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

 

If you can't self-cancel, you should contact Adobe customer care: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer