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AoPS- Jeremy
Participant
October 12, 2021
Resuelto

Transfer Individual User Folders from one account to another

  • October 12, 2021
  • 1 respuesta
  • 993 visualizaciones

So we had a situation where our VIP account expired...that is a long story I don't need to get into.  So we made a new TEAM account.  We added the licenses and were told we should be good.  Well, today is apparently the day that the old ones finally were cancelled.  Everyone was logged out.  They logged back in and for the most part everything worked.  Except Cloud Storage.  So now we have users who had stuff in cloud storage who are unable to access it.  Even if they login to the old account, they can't access any of the storage of what they had.

As an Admin, I can see there there is storage used, I can see all of the Users Individual Folders.  However, I can't do anything with them. I just want to transfer them over to those same individuals on our new account.  

 

Does anyone know how to do that?  Since when I talked with support, they sent me here to make this post.

 

Thanks,

Jeremy

Este tema ha sido cerrado para respuestas.
Mejor respuesta de SuJoshi

I am not sure if the admin can transfer the saved files/libraries from one console to another however you can reclaim those files from the admin console. Please check this document which might help: https://helpx.adobe.com/ca/enterprise/using/manage-adobe-storage.html

1 respuesta

S
Community Manager
SuJoshiCommunity ManagerRespuesta
Community Manager
October 14, 2021

I am not sure if the admin can transfer the saved files/libraries from one console to another however you can reclaim those files from the admin console. Please check this document which might help: https://helpx.adobe.com/ca/enterprise/using/manage-adobe-storage.html

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