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Participant
July 7, 2021
Question

Transfer licenses with same EndUserID from one account to another one (LWS)?

  • July 7, 2021
  • 1 reply
  • 309 views

Hello,

in our company we have 2 Adobe IDs from LWS.
Multiple licenses assigned for each ID with the same End User ID.
I would like to transfer all licenses to one of the 2 accounts.
How is it possible to do this?
Thanks
Massimo

This topic has been closed for replies.

1 reply

Inspiring
July 12, 2021

Hi,

 

Thank you for posting your query.

 

As I understand you require assistance with transfer of licenses ( TOL) , and this is a User forum and we do not have access to view the type of licenses that are registered in LWS ( like CLP, TLP, FLP), please contact Adobe Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html for Phone Support.

 

Hope this helps. 

 

Thank you.

Deepjyoti.

 

Participant
July 13, 2021

Hi,

I had seen the page you suggested.

But I couldn't find any chat.

In fact, I posted here for that very reason.

Where exactly can I find the chat? Adobe's website has as much clarity of exposition as a closed book.

Thank you

Massimo

Abambo
Community Expert
Community Expert
July 13, 2021

Please see here: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer