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valeriom4310751
Participant
Jan 11, 2021 11:49 AM UTC
Answered

transfer user content to another account

hello I need to rename an account and its email without losing the content of the files. How can I do?
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SuJoshiCorrect answer
Community Manager
Feb 1, 2021 12:35 PM UTC

For Enterprise and Federated IDs, you can use the "edit user details by CSV" option which might allow you to change the email ID without losing the assets. Please download the existing user's list when checking for the template and do not change the GUID which is showing in the list.

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valeriom4310751Author
Participant
Feb 1, 2021 9:31 AM UTC

the account is Adobe Enterprise

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Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
Feb 1, 2021 12:35 PM UTC

For Enterprise and Federated IDs, you can use the "edit user details by CSV" option which might allow you to change the email ID without losing the assets. Please download the existing user's list when checking for the template and do not change the GUID which is showing in the list.

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Community Manager
SuJoshiCommunity Manager
Community Manager
Jan 11, 2021 1:05 PM UTC

May I know which type of account it is. Adobe, Enterprise, or Federated ID? 

You can check this article for Adobe ID: https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

The user might lose access to the cloud files if you will make any changes in Enterprise or Federated IDs.

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    valeriom4310751Author
    Participant
    Feb 1, 2021 9:38 AM UTC

    I don't want to change may administrator profile, I need to switch 1 account to another one avoiding losing the data. I need to assign the data to another profile.

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