Transfering isolated frl to a new computer

Question

We are using isolated frl, because we work offline. i need to trasfer one license to a new workstation. i have deactivated the license using the licensing tool kit. because we are offline the license did not return to the pool. how do i come about returnig it to the pool so i can activate it on a new workstion?

Abambo · Answer

What is frl?

How do you assume that Adobe can check that the licence is effectively disabled on the offline computer? At least you need to return some information (a deactivation token)?

I would recommend checking this with Adobe customer support. If you are working with the adminconsole, you should do so, by contacting support via https://adminconsole.adobe.com.

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