Transferring existing files

Question

I've had my own adobe account through work for years and I work on multiple machines. With this in mind, i've utilised the adobe cloud service for a clean workflow.

Recently, the business I work for has added me to there team account. This uses my current works email address as did my existing acount. When I asked Adobe support if my files would still be accessible when my current contract ends (and my new subscription starts - both using same email address), they said yes.

As you can guess, this is not the case and I no longer have acccess to years of work.

I've tried to sign in to the admin consol to see if I can do anything in there but now my email address is no longer associated with an admin account, I have no access. As I'm no longer admin on the account, I have no way of speaking to Adobe support.

How can I access all my work again?

Sonam Monga · Answer

Hi,

When users move from an individual to a teams membership, they are given a choice to move their assets to the new account. If you have missed that prompt, you can still move your assets manually from one account to the other.

See the following article for detailed steps:

Transfer assets across accounts or profiles.

Hope this helps!

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