Skip to main content
luke_9495
Dec 1, 2025 2:59 AM UTC
Answered

Trial account

I opened a trial account with adobe, and forgot to cancel. I dont use adobe, and am now getting charged by adobe. How can I get a refund? and how do I cancel adobe account?

Anshul_NautiyalCorrect answer
Legend
Dec 1, 2025 8:09 AM UTC

Hi @luke_9495,

Thank you for reaching out. After checking, I can see that you previously had an Acrobat Pro plan and an AI Assistant for Acrobat plan associated with the Adobe ID used to post this query. Both plans are now cancelled.

To assist you further, could you please confirm whether you have an active subscription under any other Adobe ID? This information will help us provide more accurate support.

Regards,


^AN

View reply

1 reply

Anshul_NautiyalCorrect answer
Legend
Dec 1, 2025 8:09 AM UTC

Hi @luke_9495,

Thank you for reaching out. After checking, I can see that you previously had an Acrobat Pro plan and an AI Assistant for Acrobat plan associated with the Adobe ID used to post this query. Both plans are now cancelled.

To assist you further, could you please confirm whether you have an active subscription under any other Adobe ID? This information will help us provide more accurate support.

Regards,


^AN

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices