Skip to main content
December 1, 2025
Answered

Trial account

  • December 1, 2025
  • 1 reply
  • 75 views

I opened a trial account with adobe, and forgot to cancel. I dont use adobe, and am now getting charged by adobe. How can I get a refund? and how do I cancel adobe account?

Correct answer Anshul_Nautiyal

Hi @luke_9495,

Thank you for reaching out. After checking, I can see that you previously had an Acrobat Pro plan and an AI Assistant for Acrobat plan associated with the Adobe ID used to post this query. Both plans are now cancelled.

To assist you further, could you please confirm whether you have an active subscription under any other Adobe ID? This information will help us provide more accurate support.

Regards,


^AN

1 reply

Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
December 1, 2025

Hi @luke_9495,

Thank you for reaching out. After checking, I can see that you previously had an Acrobat Pro plan and an AI Assistant for Acrobat plan associated with the Adobe ID used to post this query. Both plans are now cancelled.

To assist you further, could you please confirm whether you have an active subscription under any other Adobe ID? This information will help us provide more accurate support.

Regards,


^AN