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Britt_H
Britt_H
Participant
March 30, 2023
Answered

Trial started without wanting it

  • March 30, 2023
  • 2 replies
  • 472 views

I got a notification that my substance trial has started, I didn't click anything to start this I was just updating my apps.

The problem is that I will need the app in a month (for school) but then my trial wil have ended, does anybody know if I can stop the trial and restart it in a month.

    This topic has been closed for replies.
    Correct answer SuJoshi

    @Britt_H Substance 3D is not included under the license that your organization has provided to you. However, it is available with SDL HED, which is also available in your org contract. Kindly contact your internal IT team to gain access.

    Please check this FAQ section for more details: https://helpx.adobe.com/in/creative-cloud/faq/substance-3d-faq.html.

    2 replies

    S
    Community Manager
    SuJoshiCommunity ManagerCorrect answer
    Community Manager
    April 13, 2023

    @Britt_H Substance 3D is not included under the license that your organization has provided to you. However, it is available with SDL HED, which is also available in your org contract. Kindly contact your internal IT team to gain access.

    Please check this FAQ section for more details: https://helpx.adobe.com/in/creative-cloud/faq/substance-3d-faq.html.

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    March 30, 2023

    Hi @Britt_H,

     

    I don't want to misguide you, so I will move this conversation to the right community.

     

    But from what I know, Substance 3D Painter is entirely free for students, so as long as you are a student (or a teacher), you shouldn't have issues with our subscription.

     

    Best regards,

     

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
    Britt_H
    Britt_HAuthor
    Participant
    March 30, 2023

    Hi @Cyril Dellenbach, 

    Thank you for your answer.

    The problem I have with the student subscription is that when I enter my adobe ID (the one linked with my school) and submit I get an error saying "UniqueID already exists".

    Kind regards,

    Britt.

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 30, 2023

    @Britt_H 

     

    no, you can't restart that trial.

     

    unfortunately, trials that start inadvertantly or end too early can't be fixed (unless your plan admin can do something that's not available to individual subscribers).  you'd have to use a different adobe id to restart a different trial.  ie, contact your plan administrator.

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