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Marketing Meat&More
Marketing Meat&More
Participant
May 15, 2026
Question

Trouble adding a phone number to account

  • May 15, 2026
  • 1 reply
  • 6 views

Hi there.

 

I’m an admin for the Adobe account for our Marketing Retail team in Meat&More and I’m having trouble adding a phone number for Two Factor Authentication (TFA).

 

I’m on the manage account page and under the section “Login and security” I’m trying to select one of the methods for TFA, but keep getting prompted to add a phone number as a back-up. Though I understand this question and have a phone number ready to enter, I keep ketting an error as return: “There has been an error. Try again later.” Below, I have provided a screenshot of this error, keep in mind it is in Dutch and I’m providing a rough translation.

Error message when adding phone number

 

Thanks in advance for the help surrounding this issue.

Kind Regards,

Meat&More IT Support

    1 reply

    B
    Community Manager
    BaniVermaCommunity Manager
    Community Manager
    May 15, 2026

    Hi ​@Marketing Meat&More,

     

    Thank you for reaching out, and we understand how frustrating it is to hit an error at what should be a straightforward step.

    Please let us know which browser you're using, and whether you've tried in a different browser or in a private/incognito window.

    In the meantime, the following articles may be helpful:

     

    Please share those details, and we'll help you further.

     

    Thanks,
    ^BS

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