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sebastian.wissmeyer
Participant
September 14, 2018
Question

Trouble installing Adobe CC

  • September 14, 2018
  • 8 replies
  • 2253 views

Hi there,

since 1 week I cant install any Adobe CC Pakets anymore.

I am getting "The Bootstrapper Process return code is (42).Stopping the installation process." over and over again. Old Packages and new created Packages... its always the same.

I am running out of ideas... So please help me.

A part of the PDApp.log:

09/14/18 15:02:08:977 | [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6136 | The Bootstrapper Process return code is (42).Stopping the installation process.

09/14/18 15:02:08:977 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6136 | Failed to get/verify the UpdaterCore inventory base path (C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\)

09/14/18 15:02:08:977 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6136 | sendAnalytics : Unable to find deviceId.

09/14/18 15:02:09:102 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 6136 | The output of process received  in execWithOutput :

Microsoft Windows [Version 6.1.7601]

09/14/18 15:02:09:118 | [INFO] |  | ASU | DeploymentManager |  |  |  | 6136 | Event Guid generated is: '91a9306f-42e5-44c6-8cfe-88473c1a2fd8'

09/14/18 15:02:09:165 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 6136 | GetIEProxyInfo - Failed to get proxy for the url, error:12180

09/14/18 15:02:09:165 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 6136 | The http request returned HTTP_Status:0 HttpCommunicator error:178

09/14/18 15:02:09:165 | [ERROR] |  | ASU | DeploymentManager |  |  |  | 6136 | SendEvent failed. HTTPConnectorResponse is : 178

09/14/18 15:02:09:165 | [INFO] |  | ASU | DeploymentManager |  |  |  | 6136 | Waiting for the async thread to get the task completed

09/14/18 15:02:09:165 | [INFO] |  | ASU | DeploymentManager |  |  |  | 4048 | Async thread is completed. Now exiting from function.

09/14/18 15:02:09:165 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6136 | The install workflow is terminating.

09/14/18 15:02:12:728 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 2228 | Process creation completed.

09/14/18 15:02:12:728 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2228 |  The return Code from Create Process (1603).

    This topic has been closed for replies.

    8 replies

    tian_taol95670830
    tian_taol95670830
    Participant
    December 4, 2018

    Hi all, just to bump this post up as I believe we are facing similar issues - we're finding that all packages recently created with CC packager version 1.15 have installation failures on Win10 (see below for the log). We've checked that we meet the system requirements. Appreciate any help we can get from Adobe or community members!

    (extract from pdapp.log)

    12/04/18 11:59:33:954 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2252 | Build Version - 1.15.0.46
    12/04/18 11:59:33:954 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2252 | Logging Level verbosity Set  to 4
    12/04/18 11:59:33:954 | [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2252 | The Bootstrapper Process return code is (42).Stopping the installation process.
    12/04/18 11:59:34:042 | [INFO] |  | ASU | OPM | OPM |  |  | 2252 | Build Version - 10.0.0.130
    12/04/18 11:59:34:042 | [INFO] |  | ASU | OPM | OPM |  |  | 2252 | Logging Level verbosity Set  to 4
    12/04/18 11:59:34:052 | [INFO] |  | ASU | OPM | OPM |  |  | 2252 | Schema version and schema compatibility version are same or greater than current

    12/04/18 11:59:34:107 | [INFO] |  | ASU | OPM | OPM |  |  | 2252 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
    12/04/18 11:59:34:107 | [INFO] |  | ASU | OPM | OPM |  |  | 2252 | No Record found for the input fields in opm_getValueForKey
    12/04/18 11:59:34:445 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 2252 | The output of process received  in execWithOutput :
    Microsoft Windows [Version 10.0.16299.785]

    12/04/18 11:59:34:450 | [INFO] |  | ASU | DeploymentManager |  |  |  | 2252 | Event Guid generated is: 'd61e5117-6372-4637-bf9e-a9365bdde878'

    12/04/18 11:59:34:465 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 2252 | GetIEProxyInfo - Failed to get proxy for the url, error:12180

    12/04/18 11:59:34:475 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 2252 | The http request returned HTTP_Status:0 HttpCommunicator error:178

    12/04/18 11:59:34:475 | [ERROR] |  | ASU | DeploymentManager |  |  |  | 2252 | SendEvent failed. HTTPConnectorResponse is : 178

    12/04/18 11:59:34:475 | [INFO] |  | ASU | DeploymentManager |  |  |  | 2252 | Waiting for the async thread to get the task completed

    12/04/18 11:59:34:475 | [INFO] |  | ASU | DeploymentManager |  |  |  | 1404 | Async thread is completed. Now exiting from function.

    12/04/18 11:59:34:545 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2252 | The install workflow is terminating.

    12/04/18 11:59:36:136 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 6096 | Process creation completed.

    12/04/18 11:59:36:136 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6096 | The return Code from Create Process (1603).

    P
    prodic
    Inspiring
    September 16, 2018

    Similar issue have been reported here:

    Could be that you're trying to install non-compatible software on a Windows 7 PC.

    S
    sebastian.wissmeyerAuthor
    Participant
    September 17, 2018

    Hello prodic,

    I have already checked that other thread and the requirements for all adobe cc software. Unfortunatly its not the issue. An old package with just CC App and Photoshop isnt even working.

    Here is my smallest test package for Win 7:

    - Creative Cloud Desktop Application

    - Photoshop CC 19.1.6

    - Camera Raw CC 10.5

    - STI_ColorCommonSet_RGB_HD 1.1

    That should work on Windows 7. There is no XD, Dimension or the new Lightroom included.

    TheKingVoodoo
    TheKingVoodoo
    Participating Frequently
    September 17, 2018

    I have the same problem

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