Trouble migrating old profile

Question

Hello,

I get my Adobe Creative subscription through a 3rd party (Surfspot) and as of yesterday there's been changes that force me to leave the profile I've been using, to a new business profile. I'm having trouble migrating my settings, cloudfiles and libraries to the new designated profile. For one, there's no simple way to do this in one click, all of this has to be done manually. My old profile with all of the stuff I need is basically locked because it doesn't have licenses anymore.

Seeing I have an assignment due and no solution seemed to work I decided to manually dowload some of the most important photoshop files from my old profile to my computer, in order to access the files from the computer through the new profile. When I try this I first get errors, then they download but sadly it's empty (0 bytes) files - once opened it's blank.

The 3rd party handling my adobe subscription says there's nothing they can do, and it's in the hands of Adobe themselves. I was wondering if anyone could help me solve this excruciating problem.

Thanks !

defaultt20cqnrle96f · Accepted Answer

contact adobe support to see if they can help. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Thank you. The agents tell me to contact by mail etc. I think the problem lies with the 3rd party not configurating the profile system. I probably have to wait for them to make asset migration possible.

kglad · Answer

@defaultt20cqnrle96f  here's how, https://helpx.adobe.com/enterprise/kb/transfer-assets.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded