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Participant
March 2, 2022
Answered

Trouble with two accounts

  • March 2, 2022
  • 1 reply
  • 238 views

Hi! I have a personal Adobe account and one that is linked to my university. I have am trying to use the desktop apps I have through my university, but it keeps linking them to my personal account (it's for InDesign, which I haven't pruchased on my personal account) and will not let me use them. Is there a way to get around this so I can access both accounts theough the desktop apps linked to them?

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Correct answer Vikrant R

At sign-in, you're prompted to choose an account or profile -- if both the accounts share the same email address.

You can, however, only be signed in to one account at a time. So to switch accounts, you'll need to sign out and then sign back in with the desired profile. 

For more information, see: https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html

Hope this helps.

1 reply

Vikrant R
Vikrant RCorrect answer
Inspiring
March 3, 2022

At sign-in, you're prompted to choose an account or profile -- if both the accounts share the same email address.

You can, however, only be signed in to one account at a time. So to switch accounts, you'll need to sign out and then sign back in with the desired profile. 

For more information, see: https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html

Hope this helps.