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darrenl91398469
Participant
October 31, 2016
Answered

Trying to Deactivate CS3 and Caught in Adobe Loophole?

  • October 31, 2016
  • 2 replies
  • 390 views

I am trying to deactivate a version of Master Collection CS3 and don't have access to the old computer it was on.  My new computer will not let me activate it after download and install.  I tried all the forums and could not find a solution.  Got caught in a repetitive loop.  Tried on-line chat and after several minutes they told me they don't support CS3 and I would have to try the forums.  Vicious cycle and loophole in the Adobe support at this point.  Please deactivate all my previous versions so I can run the CS3 on my new computer. 

    This topic has been closed for replies.
    Correct answer alisterblack

    If you are using a volume license, you need to have volume installers. These are available from the Adobe Licensing Website, which requires you to be an admin for your organizations account. If you still have a problem please send me a personal message (click on my name) and I will investigate further.

    2 replies

    Bani Verma
    Bani Verma
    Legend
    October 31, 2016

    Hi Darrenl91398469,

    I have reviewed the Adobe ID you have utilized to post here, and found that Adobe CS 3 master collection is a volume license, hence moving this thread to Deployment for Creative Cloud for Team, Enterprise, & CS​ for quick and better help.

    alisterblack
    alisterblackCorrect answer
    Inspiring
    November 1, 2016

    If you are using a volume license, you need to have volume installers. These are available from the Adobe Licensing Website, which requires you to be an admin for your organizations account. If you still have a problem please send me a personal message (click on my name) and I will investigate further.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 31, 2016

    Go back to chat and ask to have your activations reset.  If they won't do it, ask for a supervisor.  It is their job to reset activations, even if unsupported software.

    If the supervisor won't do it, post a screen grab of the chat dialog and maybe an Adobe employee on these forums can be contacted.

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