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Participant
July 29, 2021
Question

Trying to find older support cases

We have had Adobe Experience Manager since 2017 and have posted lots of DayCare tickets over time.  I recently noticed that using the support portal via https://adminconsole.adobe.com/ I can only see closed cases back to July 31, 2020 (basically a year back).  Does anyone know how to access older tickets?  Am I missing something obvious on this site?  I would like to avoid opening a case to try to locate my company's old cases.

 

Thanks!

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1 reply

Abambo
Community Expert
Community Expert
July 31, 2021

I see older cases:

Except for nostalgic reasons, I would not need to look into those cases, however.

 

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ABAMBO | Hard- and Software Engineer | Photographer