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Alta IT
Participant
Feb 18, 2021 6:20 PM UTC
Answered

Turn off Adobe Marketing Emails to Enterprise

We have 91 Creative Cloud accounts, and regardless of the number of times we specifically opt-out of marketing emails in each account, Adobe re-enables "Adobe may send me marketing messages...".

 

If I go into any account, specifically uncheck the email box for marketing messages, and I receive confirmation we have successfully changed the setting. I can log out, and right back in only to see the check-box re-enabled so Adobe can continue to spam me.

 

How to I globally opt-out of Adobe spamming all 91 of our accounts? This process feels like a significant breach of my right to opt-out.

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    SuJoshiCorrect answer
    Community Manager
    Feb 18, 2021 8:12 PM UTC

    Hello,

    I apologize for the experience. Kindly contact the support team as they might have to check with the backend team to get more information and troubleshooting.

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    1 reply

    Community Manager
    SuJoshiCommunity ManagerCorrect answer
    Community Manager
    Feb 18, 2021 8:12 PM UTC

    Hello,

    I apologize for the experience. Kindly contact the support team as they might have to check with the backend team to get more information and troubleshooting.

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