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April 1, 2018
Answered

Two CC cloud account mixed up

  • April 1, 2018
  • 1 reply
  • 325 views

Originally me wife and I had one (free) CC account, and we both used it from the same computer. We use it to synch folders and files from our desktop and it has worked well - although it is getting full. Recently we tried to create two separate accounts, one for ´Steve´ with a dedicated e-mail address; and one for `Anne´ with a (different) dedicated e-mail address. We then deleted all folders and files from the Anne account. Now, when we log onto the web view, we are told that the Anne account is 94% full, despite the fact that it has NO folders and files.  When we log onto the web view we are told that the Steve account is 94% full (which it is) and it has lots of folders and files. It seems, somehow, that the two accounts ARE not separate. We thought of c~losing both accounts and starting again with two new ones, but are afraid that new accounts will not work with ols e-mail addresses and we don´t want to have to get new e-mail addresses just for this purpose. Any ideas?

    This topic has been closed for replies.
    Correct answer alisterblack

    Hi,

    Did you purchase an additional license or just change the email associated with your existing license?

    The browser may just be caching the original account. Try opening an anonymous browsing window, try with another browser or try deleting the cookies and cache of the browser.

    1 reply

    alisterblack
    alisterblackCorrect answer
    Inspiring
    April 2, 2018

    Hi,

    Did you purchase an additional license or just change the email associated with your existing license?

    The browser may just be caching the original account. Try opening an anonymous browsing window, try with another browser or try deleting the cookies and cache of the browser.

    April 4, 2018

    Alister

    Thanks. We opened both new accounts in new browser windows and this seemed to work

    Steve