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Participant
Feb 1, 2024 12:15 AM UTC
Question

Two separate charges on account/admin trouble?

Um for some reason, since Oct. 2023, I have been charged twice a month for two separate plans. Either Im stupid and signed up for the wrong plan but I used my university email to make an account as I was supposed to have a discount for being a student and I remember it telling me it was supposed to only be 20 something a month becasue that was the deal at the time but now I have admin access. But its not normal, I Im the admin and the student so I think im paying for both but I dont know how I ended up with this situation and now to cancel it. its like 200+ bucks and adobe wont help. The chat bot just shows me my billing info but it only shows the creative plus all apps charge (64.03) and then another which I dont know what it is for (37.35) Im spending so much money and I dont even need it for school this semester!!!!! Help please!

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2 replies

Legend
Feb 6, 2024 6:06 AM UTC

Hi @Alanna351693753fl0 ,

 

Apologies for the inconvenience being caused here. You might have to contact support when it comes to issues that are related to billing errors. You can create a ticket by navigating to the support tab on the Admin console.

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Participant
Feb 1, 2024 12:18 AM UTC

Actually id like to be more specific... The chat bot sent me the billing info but ONLY showed the 64.03 charge BUT my bank . shows two different charges. I dont have another account btw either! 

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