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alpkan38
Participant
October 29, 2025
Answered

Üyelik iptal etme

  • October 29, 2025
  • 5 replies
  • 220 views
  • Herkese merhaba. Ben farkında olmadan üyelik almışım ve bu güne kadar kredi kartımdan otomatik çekmiş, kartımı kapattığım için ödeme yapılamadı maili alınca farkettim bir üyeliğim olduğunu. Şimdide kapatmak istiyorum ama 1 adet fatura göründüğü için kapatamıyorum, ne yapmam lazım?
Correct answer AnkitVerma

Hi ​@Exuberant_introvertedcf ,

Thanks for reaching out, and sorry for the trouble this has caused.

Good news on the main thing: the Acrobat Pro plan on your account is already cancelled, so there's nothing further you need to do to cancel it and no new charges will be set up going forward.

The payment message you're seeing usually relates to a charge from the current or final billing period rather than anything ongoing. The clearest way to check where things stand is to sign in at account.adobe.com and open Plans and payment, your plan status and any invoice details will show there, so you can see exactly what, if anything, is still outstanding.

If you spot a charge there you'd like us to look into, reply here and we'll help you get it sorted.

Thanks,
^AV

5 replies

Exuberant_introvertedcf
Participant
September 18, 2026

Merhabalar , bende ücretsiz deneme sürümünde aynı sorunu yaşadım iptal etmiştim ama olmamış büyük ihtimalle. Şimdide kartımdan otomatik çekemedi bilgisi geliyor ama ben iptal etmek istiyorum üyeliğimi. Destek kısmındaki yönergeler işe yaramadı.Yardımcı olurmusunuz?

Community Manager
AnkitVermaCommunity ManagerCorrect answer
Community Manager
September 18, 2026

Hi ​@Exuberant_introvertedcf ,

Thanks for reaching out, and sorry for the trouble this has caused.

Good news on the main thing: the Acrobat Pro plan on your account is already cancelled, so there's nothing further you need to do to cancel it and no new charges will be set up going forward.

The payment message you're seeing usually relates to a charge from the current or final billing period rather than anything ongoing. The clearest way to check where things stand is to sign in at account.adobe.com and open Plans and payment, your plan status and any invoice details will show there, so you can see exactly what, if anything, is still outstanding.

If you spot a charge there you'd like us to look into, reply here and we'll help you get it sorted.

Thanks,
^AV

Ambrosial_detail5E09
Participant
November 20, 2025

Merhaba

Adobe 1 yıllık öğrenci üyeliğim vardı. 17 kasımda pro üyeliğim bitti. Yenilemek istemiyorum. Kullanmayacağım. Fakat sistem sürekli kart bilgilerimi güncellememi istiyor. 

Pro üyeliğimi nasıl iptal edebilirim? 

Bani Verma
Bani Verma
Legend
November 20, 2025

Greetings @Ambrosial_detail5E09,

 

We appreciate your message. To cancel your subscription, kindly follow the instructions outlined in this document: https://adobe.ly/44iIC0g

 

Ihope this helps.

 

Thanks,
^BS

Anshul_Nautiyal
Legend
October 29, 2025

Hi @alpkan38,

Thanks for reaching out. Upon checking, you previously had an Adobe Acrobat Pro plan associated with the Adobe ID used to post this query. Please note that this plan has now been canceled.

Could you please confirm if you need any assistance with this subscription?

Looking forward to your response.

Regards,
^AN

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