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J
jesse_9136
Participant
October 24, 2025
Question

Unable to access adobe apps

  • October 24, 2025
  • 1 reply
  • 80 views

Hi All,

I am unable to access Adobe apps today, yesterday they were working properly. Now I am getting a prompt. 

of can;t verify status. What to do, my It team told they have given me access what to do. 

 

Have anyone aslo faces this issue.

1 reply

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
October 24, 2025

Hi @jesse_9136,

Thanks for reaching out. Upon checking, I’m unable to find any active subscription associated with the Adobe ID you used to post this query. Based on your description, it seems you’re unable to access Adobe apps on your device and are receiving the prompt “We Can’t Verify Your Subscription Status” when trying to open the applications. Please confirm if this is the issue you need assistance with.

If you are encountering this issue, I recommend reviewing the solution provided in the following post:
https://adobe.ly/4nqSJXR

Please try the steps mentioned there and let us know if the issue persists.

Regards,

^AN

J
jesse_9136Author
Participant
October 24, 2025

Hi, thanks for replying. Yes getting similar prompt

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
October 24, 2025

Hi @jesse_9136,

Thanks for confirming. Please try the solution mentioned in the attached post. Let us know if issue persists.

Regards,
^AN

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