Unable to access Adobe CC Apps with my enterprise ID (comes up with trial only)

Recently I have joined a university that provides students with free access to all Adobe CC applications. I have logged in correctly with my student email via the desktop application and when I log in all the apps say "try" and "buy" when I'm supposed to install them for free. When I log in it also skips the step that asks you if it's a personal or school account. I've tried signing out again and logging in but it would be the same. I've also contacted the school's IT support to see if the account is linked to the subscription and I believe it is. It's also worth noting that i've used Adobe CC in my old school (which I do not attend anymore) as they provided it to students for free (all access). I've also logged in successfully using my old school email. So i'm wondering if I need to cancel my old email or change the email that i've used the first time because of the conflict so as to allow my new school email (university) to get full access. How do I fix this?