Unable to activate freshly installed Adobe products.

Question

I allowed my Creative Cloud Adobe products to update this morning at work, and I am now unable to open any of my Adobe software as it fails to verify subscription status.

We have tested verification on both the work network, as well as on a hotspot network, which appears to confirm that the issue is not on our end.

Upon opening any adobe products I now receive this popup:

When I try again, I receive this:

My hopes are that this is due to a maintenance event, but that says that connections may be slow and does not mention activation issues.

I would like to find that this problem fixes itself soon, but if you have information that could help I'd appreciate it.

Thank you.

Jeffrey_A_Wright · Accepted Answer

Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.

JoshTrevisiolWourke, I am showing that a successful activation request was sent today. Do you receive this error when opening both CC2019 and CC2018 applications? What version of Windows are you using the Creative Cloud membership on?

bishophat · Answer

We were getting this exact same error with 2018 and 2019 all of a sudden. 2017 worked fine. Control Panel -> Network -> Local Area Connection -> Properties -> Internet Protocol Version 4 -> Properties and using the custom DNS servers from Google 8.8.8.8 and 8.8.4.4 resolved the issue.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.