Unable to add Acrobat Pro licenses in the VIP portal

Forum|Forum|2 years ago
June 14, 2023
返信数 2.
395 ビュー

Hey, I'm currently unable to procure additional licenses for Acrobat Pro in the VIP admin console, an error is generated "Something went wrong. We're working on the problem. Please try again later." Screenshot below

Does not appear to be a way to see details of the error in the add licenses window, the issue is not shown on https://status.adobe.com/ and I don't see any reports of this issue here, I attempted to add a license from a private window in the browser as well to rule out browser cache or cookies. Is this a known issue? If so, is there an ETA on when this will be resolved?

Please let me know

Thank you,

Caleb

このトピックへの返信は締め切られました。

解決に役立った回答 SuJoshi

@Caleb30501286j60p There might be some glitch in the service causing the issue. Please check if other admins are also getting the same error while adding the licenses to the console.

S

SuJoshi

解決！

Community Manager

@Caleb30501286j60p There might be some glitch in the service causing the issue. Please check if other admins are also getting the same error while adding the licenses to the console.