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GabrieleLS
Inspiring
December 5, 2021
Question

Unable to add products to my account

  • December 5, 2021
  • 2 replies
  • 1133 views

I can't find a way to add licenses to my account.

 

Clicking on the Add Product button in the Overview page of my Admin Console, I reach a page where I can't do anything (see attachment). The search box does not work, and no other action is possible.

 

I tried the same procedure using both Chrome and Firefox.

This topic has been closed for replies.

2 replies

Community Manager
December 6, 2021

Hello,

It seems that the contract is under renewal period. Please check this help document for more information: https://helpx.adobe.com/enterprise/using/direct-business-renewals.html

GabrieleLS
Inspiring
December 6, 2021

I checked that link but the problem is still there. I opened a ticked and the support team is working on it.