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beatsoncc
Participant
May 17, 2019
Answered

Unable to add Sharepoint site

  • May 17, 2019
  • 4 replies
  • 14196 views

When using Acrobat Reader DC on any machine in my organisation (all Win10) I cannot add a Sharepoint site (office365).

I can add a Onedrive site fine but when I enter the url and connect I get no prompt for credentials or anything just ignores the Continue button when pressed.

This happens for any permutation of Sharepoint URL and for any user in my organisation.

Any thoughts beyond the troubleshooting guide which I've been through??

    This topic has been closed for replies.
    Correct answer Claas27289336ewf7

    We have found a solution.

    You will not believe it:
    Install Foxit Reader and add Sharepoint Online as a file location in Foxit. After Foxit has been successfully connected to Sharepoint Online, it is also possible to connect Adobe Reader to Sharepoint Online.

    Good work Foxit!

    4 replies

    C
    Claas27289336ewf7Correct answer
    Participant
    March 15, 2023

    We have found a solution.

    You will not believe it:
    Install Foxit Reader and add Sharepoint Online as a file location in Foxit. After Foxit has been successfully connected to Sharepoint Online, it is also possible to connect Adobe Reader to Sharepoint Online.

    Good work Foxit!

      J
      John3230444074hw
      Participant
      September 15, 2023

      Awesome it works !!!

      M
      MLP_DSnyder
      Participant
      January 7, 2022

      Encountering this issue myself.
      Testing on Windows 10 and Windows 11.
      Unfortunately, the steps provided by defaultgcdl3bxbxvrk at the bottom of this thread don't work for me - especially not in Windows 11 that doesn't even have IE 11 to test with.

      davidw73633889
      davidw73633889
      Participant
      July 17, 2022

      Same exact situation and on Windows 11.  Anyone had any luck?  It's July of 2022 and I haven't seen anything new so thought I'd ask.

      M
      MLP_DSnyder
      Participant
      August 16, 2022

      I actually reached out to Adobe Support on this issue recently - and was told that the Acrobat only supports legacy authentication. As an experiment, I temporarily defaulted things back to test, and found that, sure enough, I was able to login (I then put Modern auth back in place because... yikes.)

      With Microsoft looking to drop legacy auth on October 1st - I hope this gets addresses soon.

      Bani Verma
      Community Manager
      Bani VermaCommunity Manager
      Community Manager
      June 23, 2020

      Hi there, 

       

      'The latest Acrobat DC and Acrobat Reader lets you open and save files to online file management services, such as Dropbox, Microsoft SharePoint, OneDrive, Box, and Google Drive' see: https://helpx.adobe.com/acrobat/using/online-accounts.html

      The process of Configuring Office 365 SharePoint OneDrive is shared here: https://helpx.adobe.com/document-cloud/help/office365-configuring-sharepoint-onedrive.html

       

      Let us know if this helps.

      A
      AltCPA_Tim
      Participant
      June 23, 2020

      Hi Bani!

       

      This is exactly what I tried and it does not work. I am trying to bring SharePoint Online document libraries into my Acrobat Pro DC desktop client.

       

      Here are the instructions you sent:

       

      When I enter all of the information it does nothing. No error, just ... nothing. The box disappears momentarily and reappears with all of the same information entered.

       

      I spent about 8 solid hours of my time with Adobe support and was passed around to 10 different agents. This is still not resolved. During this time I removed Acrobat and reinstalled it three times. At one point I had to boot my computer into Safe Mode to ensure that I removed all of the .dll files. 

       

      I have another SharePoint tenant that I can easily add SharePoint Online document libraries from, and that works well.

       

      Although Acrobat doesn't work with this SharePoint tenant, and no one can seem to help me resolve this, Nitro Pro 12 does work (flawlessly). We'll be transitioning to that product.

       

      Thanks for the time and attention to this. I appreciate it.

      Bani Verma
      Community Manager
      Bani VermaCommunity Manager
      Community Manager
      June 24, 2020

      Have you also tried steps shared here: https://helpx.adobe.com/acrobat/kb/sharepoint-office365-integration-issues.html, if then please give it a try.

      As your machine is in a controlled environment I would also recommend checking the prerequisites from this ETK article: https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/index.html.

       

      Mostly this issue happens when the network restrictions are not letting Acrobat to ping the SharePoint nodes,
      Kindly check if all the required network ports are accessible:  https://helpx.adobe.com/enterprise/kb/network-endpoints.html

       

      Let us know if this helps. 

      A
      AltCPA_Tim
      Participant
      June 16, 2020

      I'm having the same issue. I have two SharePoint Online tenants, and I'm logged into ODFB with both tenants in Acrobat DC successfully. 

       

      I can easily add document libraries for one tenant; when I do the same for the other tenant, add the URL to the "Add Microsoft SharePoint Account" dialog box, and click continue, the box disappears briefly and then reappears. No matter how many times I click "continue" nothing different happens: I receive no errors, Acrobat does not enumerate the document share, nothing.

       

      As an organization we do not work with files on our client machines, so for us this is core functionality. We need a solution or a different product immediately.

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