Unable to add users in Admin console

6 replies
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Hello,

I am trying to add a user in the Admin console but it always comes up with the message "Something went wrong. We're working on the problem. Please try again later.". I have tried using different browsers, different computers and even different networks to log in to the console. But it never lets me add a user and I always get the message.

___Dom___Correct answer

Inspiring

Hello,

this might be because there's a problem with your account; please contact support via the tab on your Admin Console.

thanks

Dominic

E

EliotH

Participant

I get the same error when I try to add users and I have System Admin, Product Admin and Group Admin rights.

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___Dom___

Inspiring

This usually means that you are trying to add users to a directory which has sync enabled. You can temporarily enable editing from the sync settings.
Please open a support case if this does not resolve the issue, or a new forum thread if you would like to discuss further, as this is a rather old thread and originally was opened for a different issue.

thanks

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N

Naef35283003gy6n

Participant

Where could i find the Sync settings ?

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___Dom___Correct answer

Inspiring

Hello,

this might be because there's a problem with your account; please contact support via the tab on your Admin Console.

thanks

Dominic

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C

CTA

Participant

Hi,

Similar problem. What happens when you can't login to the Admin Console without getting the same error message and are therefore unable to access account-based support? It's incredibly frustrating!

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