Unable to approve product requests

7 replies
1495 views
Translate

Everytime I try to approve a product request, all I get is "An error occurred while updating one or more access requests. Please try again later." I have tried again later.

Has anyone else had this issue before?

This topic is closed to new replies. Start a new post to keep the conversation going.

S

SuJoshiCorrect answer

Community Manager

@Charles280710969jrh It seems you have an SDL license and trying to approve the Named User license which is not available in your contract.

The product Request feature is mostly for organizations who are using Named User licenses. You can deny the requests as the Shared Device License is managed by the admins only by creating the package from the admin console.

I hope this answers your query.

S

SuJoshi

Correct answer

Community Manager

@Charles280710969jrh It seems you have an SDL license and trying to approve the Named User license which is not available in your contract.

The product Request feature is mostly for organizations who are using Named User licenses. You can deny the requests as the Shared Device License is managed by the admins only by creating the package from the admin console.

I hope this answers your query.

Translate