Skip to main content
Participant
January 23, 2023
Answered

Unable to approve product requests

  • January 23, 2023
  • 3 replies
  • 1452 views

Everytime I try to approve a product request, all I get is "An error occurred while updating one or more access requests. Please try again later." I have tried again later. 

 

Has anyone else had this issue before?

This topic has been closed for replies.
Correct answer SuJoshi

@Charles280710969jrh It seems you have an SDL license and trying to approve the Named User license which is not available in your contract. 

The product Request feature is mostly for organizations who are using Named User licenses. You can deny the requests as the Shared Device License is managed by the admins only by creating the package from the admin console. 

I hope this answers your query.

3 replies

SuJoshiCommunity ManagerCorrect answer
Community Manager
January 24, 2023

@Charles280710969jrh It seems you have an SDL license and trying to approve the Named User license which is not available in your contract. 

The product Request feature is mostly for organizations who are using Named User licenses. You can deny the requests as the Shared Device License is managed by the admins only by creating the package from the admin console. 

I hope this answers your query.

Kevin Stohlmeyer
Community Expert
Community Expert
January 23, 2023

Are you following the same process as outlined here?

https://helpx.adobe.com/enterprise/using/product-request.html

 

kglad
Community Expert
Community Expert
January 23, 2023

what product request and what product?

Participant
January 23, 2023

They are requesting Photoshop and Illustrator.

kglad
Community Expert
Community Expert
January 23, 2023

what is requesting?

 

can you embed a screenshot?