Unable to assign entitlement for Acrobat to user

Question

Hello,

I have a user that changed email addresses and after removing their entitlement to Acrobat, creating a new account with the updated email address, now I can't assign an entitlement for Acrobat to this new account. It shows the deletion and creation in my log but I've attempted several times to assign not only Acrobat, but any of our other entitlements to this account. Please help me get this resolved.

Thanks,

Vanessa

vanessaj57182789 · Accepted Answer

Hello,This can be closed. It took 90 minutes for the assignment of theentitlement to show up but it finally did. I'm hoping that was just aglitch in the system yesterday.Thank you,*Vanessa Jozef**Deskside Support*For all requests, please submit a ticket to the Service Desk<> to log the issue into our system. Thishelps us track open issues and ensures your issues are resolved within ourSLA timeline. Thank you!Upcoming out of office: 5/22, 5/23, 5/27 [Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]

Bani Verma · Answer

Hi there,

Sorry to hear that you are having trouble assigning a license to a user. Could you please share your user's email address in a personal message with me, I'll check the details and get back to you.

Thanks,
^BS

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