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amphones26523897
Participant
January 31, 2020
Answered

Unable to assign Licenses to Federated ID

  • January 31, 2020
  • 1 reply
  • 12482 views

We recently set up Federated IDs in our environment Using the Azure Connector. Users have been synced and can sign in without issue to our shared device licensed machines, so no issue there.

 

However, if we try to assign a license for CC All apps to a Federated ID, we are unable. The option is grayed out and we can only assign it to an Adobe ID account. We are unclear why this is. Are we missing something obvious?

This topic has been closed for replies.
Correct answer SuJoshi

Hi,

I think you have the shared device license under the enterprise contract and the creative cloud all apps license in the Team contract. If I am correct then you would not be able to assign the creative cloud license under federated ID because the SSO feature is available in the enterprise contract. You can get all apps licenses under the enterprise contract and would be able to assign it under federated ID.

1 reply

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
February 2, 2020

Hi,

I think you have the shared device license under the enterprise contract and the creative cloud all apps license in the Team contract. If I am correct then you would not be able to assign the creative cloud license under federated ID because the SSO feature is available in the enterprise contract. You can get all apps licenses under the enterprise contract and would be able to assign it under federated ID.

    A
    amphones26523897Author
    Participant
    February 10, 2020

    Thank you for your solution. We have created an adode id to solve the problem quickly.
    We will request the transfer to the next order.
    Thanks again for your help.

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