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next_3482
Participant
January 15, 2025
Question

Unable to cancel my 14 days free trial

Please cancel my 14 days free trial as i don't need to subscribe once the trial is expired. There is no option to cancel the trial under my plans. I don't want to subscribe to my 14 days free trial for acrobat.

1 commentaire

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
January 15, 2025

Hi @next_3482,

Thank you for reaching out. Upon review, I see that you have an active Teams subscription associated with the Adobe ID used to submit your query.

If you would like to cancel your Teams plan, please follow the instructions in this document.

If you are unable to cancel by following the steps outlined or cannot see the "Manage" option, I recommend raising a support case through your Admin Console and having the plan canceled for you. You can refer to this guide on how to reach Adobe support for Teams plans.

 

Please let me know if you need further assistance.

 

Regards,
^AN

N
next_3482Auteur
Participant
January 17, 2025

Hi Anshul,

I have tried cancelling but not getting the option to cancel. I have also tried to raise a case but it didn't work.

Please cancel the trial.

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
January 17, 2025

Hi @next_3482,

 

Thank you for reaching out. Could you please provide more details about the issue you’re encountering when attempting to raise a case through the Admin Console? This will help us assist you more effectively.

 

Regards,
^AN

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