Unable to connect to Adobe CC Libraries

Question

Hi all,I am unable to connect to the CC Libraries through my CC Apps window panel in softwares e.g. photoshop. I encounter the error 'Unable to connect to server.'I suspect its due to a company network restriction as I am able to connect with my home network but I will require more details such as the port/server ip address the CC library window uses 'under the hood' so my IT colleagues can help to unblock it and create exceptions for.Where can I find this information?

kglad · Accepted Answer

https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints.pdf

bradleyried · Answer

I am an IT network admin. I have whitelisted all of the entries in the above referenced document and my users are still unable to connect. I know that it is a web filter issue because when I exempt their IP address the cc library is able to connect. I need to know what else needs whitelisted so this can work. Also to expect over 100 whitelist entries is crazy Adobe should be aware that most companies would not allow this.

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