Unable to connect to servers

Question

When i try to open Creative Cloud from my desktop icon i recieve the following error "Unable to reach servers" What is it talking about? I also cant use the Outlook plugin to upload PDFs to the cloud for sending to others. What is going on with my cloud.

Dj_Creative_enthusiast · Accepted Answer

Hi,

Thank you for posting your query here.

I am sorry that you are facing difficulties contacting Adobe servers. I would recommend you begin by reviewing the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html to resolve any connection errors.

If the issue persists, since this is a public forum, you need the link to Adobe support.
Be sure to remain signed in with your Adobe ID before accessing the link below
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html.

Thank you.

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