Unable to delete a license

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hi, I have asked my dealer several times to delete a wrong purchase of a license as I own the creative cliud that includes that application.

is it possible to delete this purchase?

thanks

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I

Istituto VOLTA srlCorrect answer

Participant

Hello,
I checked with my team internally and the Illustrator is now removed from your console. I hope the issue is resolved now.

Thanks,
Nikhil Gupta

Yes,

resolved even if I can't make new purchases and I don't understand the reason

can you help me?

M

Mattias240273469rwx

Participant

Hallo

I have the same problem. I was added to the Adobe Cloud Account. Because an other employee is out due to illness. But now I see we have two licences, but we only need one.

So is it possible to delete the other account? Because I am not able to.

With kind regards
Mattias

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I

Istituto VOLTA srlAuthor

Participant

sorry not 3ds max I meant adobe illustrator

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Nikhil R Gupta

Legend

Hello,

I can see that the Illustrator subscription is already in closed status on your Adobe ID. You can log in to https://account.adobe.com/?lang=en and go to My plans and verify if you still see Illustrator subscription.

If you have purchased the subscription on a different email address on your own then you can cancel it yourself (https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html)

Thanks,

Nikhil Gupta

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