Unable to download and see many apps in the creative cloud app , and in plan (Desktop version)

Forum|Forum|3 years ago
January 21, 2023
3 replies
342 views

I have a university plan with all applications, but most aren't visible on the creative cloud app to install, photoshop, illustrator and InDesign.

What to do?

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Correct answer Nancy OShea

Talk to your school's IT dept. They will need to give you access to the school's Enterprise Plan.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with the ID and password your school gave you.

Hope that helps.

Nancy OShea

Correct answer

Community Expert

Talk to your school's IT dept. They will need to give you access to the school's Enterprise Plan.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with the ID and password your school gave you.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

ie, contact your plan administrator.

Myra Ferguson

Community Expert

Those are all free applications. If you purchased an all-apps Creative Cloud plan through your school, make sure that you're logged in with the email address associated with that plan.

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