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christophers38118599
Participating Frequently
Jan 3, 2017 10:47 PM UTC
Question

Unable to Download Apps in Creative Cloud Packager

I'm trying to download applications in Creative Cloud Packager. I can select the applications that I'd like to create a package for. However, when I click the download button it downloads for about 20 seconds and then goes back to the screen to select applications. There are no error messages. Then when I click download again, it does the same thing.

Any ideas?

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8 replies

rpandita
rpandita
Inspiring
Jan 12, 2018 3:04 AM UTC

Hi christophers38118599 ,

Try getting rid of Adobe Overrides file from the native location and then restart CCP and try to create the package again.

In Windows XP:

\Documents and Settings\All Users\Application Data\Adobe\AAMUpdater\1.0\AdobeUpdater.Overrides

In Windows 7/Vista:

\ProgramData\Adobe\AAMUpdater\1.0\AdobeUpdater.Overrides

\Program Files (x86)\Common Files\Adobe\UpdaterResources

In Mac OS X:

/Library/Application Support/Adobe/AAMUpdater/1.0/AdobeUpdater.Overrides

~Rohit

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alisterblack
alisterblack
Inspiring
Jan 6, 2017 3:31 PM UTC

Thanks, I don't think it is getting far enough to create a useful log. Was there a point at which this did work for you? That would enable us to focus on what has changed.

We do recommend that packaging is done on a separate machine that does not have any other Creative Cloud software installed, as CCP requires a log-in and this can sometimes cause licensing issues. Do you have the option to run CCP in a VM or on a separate clean system?

Failing that I would recommend completely removing CC from the machine where CCP is being used and then running the CC Cleaner Tool

.

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alisterblack
alisterblack
Inspiring
Jan 5, 2017 4:22 PM UTC

CCP does not pull anything from an AUSST internal update server.

Are you using the current version of CCP? Should be as below.

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christophers38118599Author
Participating Frequently
Jan 5, 2017 4:25 PM UTC

Thanks,

Yes, that is what I see when I look at the About page.

Version 1.11.0, Build 34

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alisterblack
alisterblack
Inspiring
Jan 5, 2017 4:33 PM UTC

Does a log get created? See Deploy packages for Adobe Creative Cloud for log locations.

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alisterblack
alisterblack
Inspiring
Jan 4, 2017 2:29 PM UTC

Have you been able to use CC Packager previously?

Can you try emptying the cache? Go to the drop-down 'Welcome' menu in the top right and choose Preferences.

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christophers38118599Author
Participating Frequently
Jan 5, 2017 4:17 PM UTC

I tried clearing the cache and it didn't seem to help. Then - just because I didn't know what else to do - I went to our old AUSST caching server (we no longer use this and pull directly from Adobe) and ran the command to update it.

After the server updated, I reran the Creative Cloud Packager and it made it to 75% but now it gives an error message "An error has occurred during download. Please try again later." How do I know if the CCP is looking at a caching server or pulling directly from Adobe?

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