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Participant
May 18, 2021
Question

Unable to Install

  • May 18, 2021
  • 1 reply
  • 311 views

Ive borrowed a laptop from the college i go to so that i can edit my project at home however when I try to install creative cloud or any other application it takes me to this screen:

and when i click continue nothing happens. I tried to search what to do on the Adobe website and it said to download the creative cloud uninstaller even though i havent even installed creative cloud yet but when i try to click the download button (to download the uninstaller) nothing happens there either. My project is due in 3 days so i really need a quick fix. 

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1 reply

kglad
Community Expert
Community Expert
May 18, 2021

you should contact your school because that looks like a computer system password prompt (probably because the school doesn't want you to install programs on its computer).