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Seline27067877i7pv
Participant
November 10, 2022
Question

Unable to install

  • November 10, 2022
  • 1 reply
  • 133 views

I have installed Adobe Creative cloud and the admin of my company has input the credentials. Despite doing this several times, the download simply won't work. The system says the installtion is already running, but it is not usable. I don't have any error messages it just doesn't work - can anyone help please?

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 10, 2022

you've installed the adobe cc desktop app without problem, correct?

 

then when you select an app (eg, photoshop) and click install, nothing happens?

 

if yes and yes, reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

 

then restart your computer.

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